The management of our charity is provided by a board of trustees. Trustees are nominated at the Annual General Meeting and elected for a three year term by paid up members.

The board meets at least six times each year and decides on strategy and direction. The chairperson is elected by the members and all other appointments are made by the trustees themselves. The trustees are able to ask other people with specific skills to join them to serve as trustees if necessary.

Trustees and staff who have agreed to share their details are listed below.

N PulsfordNick Pulsford, Chair 

Nick was elected chairman in September 2012 and has lived in the Banstead area for over 30 years. Prior to his involvement with Age Concern Banstead he ran a local Scout Troop for many years. Nick is married to Sally Pulsford, a fellow trustee. 

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  Paul Tickle webPaul Tickle, Treasurer

 Paul was appointed a Trustee and elected as Treasurer in October 2016. He’s lived in Banstead with his wife Alison for   20 years and has 3 grown up children.  Alison is a volunteer befriender for Age Concern Banstead. Paul  is a chartered accountant, and has previously taken on volunteer Treasurer type roles in local youth  organisations. He’s now looking forward to volunteering at the other end of the age spectrum.

 Sally-PulsfordSally Pulsford, ManagingTrustee

Sally has volunteered for Age Concern for over 10 years as Cook for Chavecroft, a befriender and a driver. She became a trustee in September 2012.

She was a trained Nurse and worked with the elderly for 28 years, including a short spell as Ward Sister on an Elderly Care Ward. She and Nick have 4 children, and has  been involved with the school PTA’s and  Brownies and Guides, until joining Age Concern

colin1 Colin Batty 

Colin was appointed a trustee in 2015

He has lived in Banstead with his wife Sheila for over 40 years and has two daughters.
After retiring from his career in printing he took a position job sharing as Manager of the
Banstead Centre as it was then called. It was while working there for 13 years that
he saw first-hand the good work that Age Concern Banstead did within the community
and felt privileged to be asked to be a trustee. He is a church warden at St Mark’s, Tattenham Corner.


Mostyn Laffer

Mos retired from a career in international business and scientific academic life 15 years ago and has been involved as a Trustee with HomeStart and Age Concern Banstead. Work with ACB includes befriending, driving and the Bereavement Cafe. Mos, who has been a resident of Banstead for some 39 years, is married with four children.”


Anne Edney

Anne has been volunteering with various organisations since 1997. Firstly, with people with dementia and mental health issues. She spent three years with Home Start supporting a young family. For the last six years with Dyscover supporting people with aphasia and also Age Concern Banstead as a driver and befriender.


  SimonDuke1.jpgSimon Duke

Simon retired in 2019 after working for HSBC for 42 years. He lives locally with his wife Angela. They have 2 daughters, both of whom are married and live locally. Both daughters attended the village schools. Simon and Angela also have 2 grandchildren.

In addition to his role as a Trustee, Simon is Chair of the Fulham Supporters Trust






  Meet our team of dedicated staff -

 Claire-Robertson-3.jpg Claire Robertson, General Manager

 Claire started working with us in September 2017.  She has lived with her husband Brian in Woodmansterne for more   than 30 years, where they brought up their three children.  Claire has a long history of working within the voluntary sector   and is very committed to the work of small local charities.  She is currently a trustee of four local charities and has a   particular interest in dementia as she cared for her mother who was diagnosed with Alzheimer’s in her very early 60s.

Claire has been a keen supporter of Age Concern Banstead for many years and is delighted to be part of the team.

   Rebecca-PayneRebecca Payne Office Manager

Rebecca has been working at Age Concern Banstead since 2010. She really enjoys her time in the office. Her work is varied and rewarding and she gets great satisfaction knowing that she has been able to help people by giving advice or being there to chat. She is married with three children. When not working she is a busy Mum! Before she had a family she worked in London for 15 years for a law firm as a Personal Assistant to one of the Senior Partners. 


   Fiza Khan, Client Support OfficerFiza1

 Fiza joined Age Concern Banstead in January 2023 replacing Ann Doyle on her retirement.  Fiza’s role includes facilitating our Home Assessment, Befriending and Lunch Club services, as well as the Hearing Aid Clinic.

She enjoys channelling her energy and skills into this role, having spent years as a private tutor, as well as working at various schools as a learning support assistant.

Fiza lives locally with her mother Naz, husband Saabi and 4 (1 boy and 3 girls) crazy kids: Ali, Aara, Sakina and Eva.






Areas covered:  Banstead  | Chipstead | Epsom Downs | Hooley | Kingswood | Nork | Tadworth | Tattenham |  Walton on the Hill | Woodmansterne